Kathreen Daza-Mangiliman is a seasoned hospitality professional with extensive experience in guest services, hotel management, and revenue analysis. With a strong background in front office operations and customer experience, she has successfully led teams in streamlining reservation processes, optimizing check-in and check-out procedures, and enhancing guest satisfaction. Throughout her career, Kathreen has demonstrated exceptional leadership in managing high-volume hotel operations, implementing performance improvement initiatives, and ensuring seamless service delivery. Her expertise in Opera, pre-opening strategies, and financial reconciliation has contributed to increased efficiency and profitability in the properties she has served.

Her dedication to excellence extends beyond traditional hospitality roles, as seen in her tenure at Corporate Keys Group and The Ascott Limited, where she played a crucial role in guest experience management and operational enhancements. Kathreen’s ability to anticipate guest needs, implement strategic loyalty programs, and drive process improvements has led to measurable success, including higher retention rates and improved operational efficiency. With a passion for delivering outstanding guest experiences and a commitment to continuous growth, Kathreen remains a valuable asset to the hospitality industry.