Kent brings over 20 years of leadership experience, including 10 years at Walt Disney World. He has developed corporate strategies for multiple companies with a strong emphasis on the customer experience. Using data analytics and process engineering, Kent has emerged as a change agent within the short-term rental industry where he has helped to improve both product and service design. He is a strong administrator and business coach with demonstrated industry and government affairs skills. Kent is a two-term Chair of the Tourist Development Council and the past Vice Chair of the West 192 Redevelopment Authority in Osceola County, Florida.